The Ministry of Finance summons the CEO of Infosys, Salil Parekh, on Monday for computer portal problems


The new tax portal, which went live on June 7, continues to face a number of issues, including longer connection time and the inability to generate an OTP for Aadhaar validation.

The Managing Director and CEO of Infosys, Salil Parekh.

The Ministry of Finance summoned Salil Parekh, Managing Director and CEO of Infosys, on Monday to explain to Finance Minister Nirmala Sitharaman the reason for the lingering problems with the income tax portal, even after more than two months of his launch.

The new electronic income tax filing portal “www.”, developed by Infosys, got off to a difficult start from the day of its launch on June 7, as it continued to face technical issues with users complaining that certain features were either unavailable or running slowly.

As a result, IT had to allow manual filing of remittance forms and also lengthen the due dates for electronic filing of information-related forms by pension funds and sovereign wealth funds.

The Ministry of Finance summoned Sh Salil Parekh, MD & CEO @Infosys on 08/23/2021 to explain to the Honorable FM why even after 2.5 months since the launch of the new e-filing portal, the problems in the portal have not been In fact, since 8/21/2021, the portal itself is not available, the income tax department tweeted.

As users complained about various issues after a fortnight of launch, Sitharaman called a meeting with senior officials at Infosys on June 22 to review the issues on the portal. The minister then asked Infosys to deal with all issues without further waste of time, improve their services and resolve grievances as a priority, as this had a negative impact on taxpayers.

Infosys CEO Salil Parekh and COO Pravin Rao, along with other company officials, took note of the issues highlighted by stakeholders. They also acknowledged the technical issues in the portal’s operation and shared the status of the resolution regarding issues highlighted by stakeholders, an official statement released after the meeting said.

In 2019, Infosys won a contract to develop the next-generation tax filing system to reduce filing processing time from 63 days to one day and speed up refunds. Until June 2021, the government paid Rs 164.5 crore to Infosys for the development of the portal.

Infosys India Business, which is the Twitter account for the business unit of Infosys India, said in a tweet on Sunday: “The @IncomeTaxIndia portal continues to be under emergency maintenance. We will post an update once the portal will again be available to taxpayers. We regret the inconvenience. “

He tweeted on Saturday that the income tax portal was “currently inaccessible due to scheduled maintenance.”

Quoting the tweet from the IT department of the Ministry of Information and Broadcasting, Senior Advisor Kanchan Gupta tweeted: “This is the second big GoI project that @Infosys messed up. The first was the #GST portal. Now it’s the #IncomeTax portal. Infosys bags GoI projects using the L1 route that limits options Clearly lacking capacity or intention to deliver. Two ‘failures’ in a row cannot be a coincidence.

Route “L1” refers to the lowest bidder in the tender for a contract.

Infosys had also developed the GST Network portal, used for paying GST and filing returns. The software major had faced criticism for the slow functioning of the GSTN portal.

Sitharaman had said last week that the technical issues with the new e-filing portal would largely be fixed in the coming days and that she was constantly reminding Infosys of the problem.

“I have constantly called Infosys back, and (Infosys director) Nandan Nilekani sent me a message with the assurance that in the next few days they will solve the majority of the problems,” she said, adding that in To a large extent, the system is far better than it was in June, but some problems persist.

The revenue secretary is monitoring this weekly, she said, adding that the problems would largely be corrected over the next two weeks.

Earlier this month, in a response to a question from Parliament on whether technical issues continued to disrupt the operation of the new IT portal, Minister of State for Finance Pankaj Chaudhary said most of issues reported by taxpayers were related to unavailability or technical issues. problems with some features or forms.

“Some key functionalities such as user profile, dashboard, filing of ITR 1,2 and 4, electronic procedures including video conferencing requests, digital signature certificate, viewing old tax returns, electronic verification, e-PAN service, Aadhaar-PAN linking, adding an authorized representative, etc. are available to users, ”he said in a written response to Lok Sabha.

– With PTI entries

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